spa at the essex

Dear Loretta1227,It is so wonderful to read of your enjoyable experience at our Spa. Karen Smegal, our Spa Director and her team have worked hard to ensure a world class experience is offered. Naz Jenulevich General Manager

Dear Barbara S,Thank you for choosing to enjoy time away with us at the Essex Resort & Spa. Winter is wonderful in Vermont and Spring is just around the corner when our grounds come alive and green up. Before you know it our outdoor pool will be open and the hammocks will be placed out in the sun again. See you soon hopefully, Naz Jenulevich General Manager

Dear Joe C, Thank you so much for choosing to experience Cook Academy at the Essex Resort & Spa. Chef Brandy has made great things happen with this creative, interactive part of our identity. Classes have been added to the calendar along with those of varying length and costs to meet a wide range of our guests expectations. Chef Brandy is also responsible for scheduling the culinary events in our lobby such as wine, olive oil and cheese tastings with many more coming. Naz Jenulevich General Manager

Trip Advisor is a valuable tool for consumers and travelers to post opinions and review experiences as well as for potential customers to benefit from this sharing of information. It can also be used improperly. This review leaves out much detail and information. At the time of booking this reviewer was made completely aware of the booking and cancellation policy. When the call was received regarding cancellation the reviewer acknowledged having been made aware but simply did not wish to be held accountable to her commitment. Our Spa Director was involved at this time and explained that the fee is paid to the service provider that is called in to perform the treatment (in effect, this service provider is a small business operator and commits his or her time to the appointment). Imagine the situation if we had not held our end of the commitment and did not schedule a service provider as agreed. When the reviewer spoke to our General Manager, at the time, she was again made aware of these details and again refused to pay as well as adding that if we did not comply a negative review would be posted. The GM explained that this was not really the purpose of the forum and how unfortunate it is for her to try and hurt or business and reputation in this manner. Naz Jenulevich General Manager

Dear Northeast802,Thank you for taking the time to provide such important feedback. As you have experienced in past visits, we take pride in ensuring each guest has a relaxing and enjoyable spa day. I am sorry that you did not have that same experience with us during your most recent visit. I have shared your comments with the reception staff members and have used this as an opportunity to reiterate the importance of a clean facility at all times. I am also working closely with the esthetician that you had to make sure that provides a facial that our guests have come to expect.Warmest regards,Karen SmegalSpa Director

Dear Jacqueline C,Thank you for enjoying the oasis of rest and relaxation that is our Spa. Karen Smegal, our Spa Director and her team have worked hard to make a world class facility. Your praise and recognition are much appreciated. Naz Jenulevich Director of Resort Operations

Dear kmc95,It is so great to hear your praise for the dedicated service provide by the entire team of professionals at the Spa. Thank you for your support. Naz Jenulevich Director of Resort Operations

Dear Rita V,Thank you so very much for enjoying the quality services provided by the talented professionals at our Spa. Naz Jenulevich Director of Resort Operations

Dear Barbara M,Thank you for making time for yourself at the Spa. Our Spa Director Karen Smegal and her team of professionals are truly amazing at what they do. Naz Jenulevich Director of Resort Operations

Dear Kathryn W, Thank you for this great review of your experience in our Spa. Naz Jenulevich Director of Resort Operations

Dear TravelShopGirlVT, Thank you for your support of the spa. Karen Smegal, our Spa Director, has done a great job making it a world class facility and loves to hear praise of the amenities and associates that make lasting memories. However, she also appreciates hearing critiques as a way to constantly improve the products and services offered. The observations you have provided here will be put to good use and efforts will be made to correct them. We hope to see you again soon, Naz Jenulevich Director of Resort Operations

Dear Rob N, Thank you so much for your complimentary words regarding the Spa and the associates who are dedicated to making it a great experience. Naz Jenulevich Director of Resort Operations

Dear ChristinaK4444,Our outdoor hot tub is heating to a comforting 104 degrees and is open year round. The deck surrounding it is kept clear of snow with underground radiant heaters. Sit back, relax and let the troubles and stress become a distant memory. Naz Jenulevich Director of Resort Operations

Dear Jenlevity63I am delighted to hear you had such an enjoyable time and received the services, relaxation and comfort you so deserve. Naz Jenulevich Director of Resort Operations

Dear Joy V, Thank you so much for choosing to stay with us and for taking full advantage of the spa experience. Karen Smegal, our Spa Director has taken great care to make it a world class facility and an oasis of rest, relaxation and rejuvenation. Naz Jenulevich Director of Resort Operations